Overview
In this learning programme, we will be covering the following learning outcomes:
- Explain the concept of leadership
- Differentiate between the concepts of leadership and management
- Apply leadership techniques to individuals and teams within the work context
- Evaluate the impact of leadership techniques applied
- Explain the importance of motivating a team
- Demonstrate an understanding of self and team members in a workplace
- Apply theories of motivation and group dynamics
- Implement a plan of action to strengthen a team
- Provide feedback and recognise achievements
What Our Students Say
Heinrich Bandat - Class of 2020
“Really enjoying my time at African Turf Academy as a first year. They have a great education system in place to open doors in the golf space for the green keeping side and great coaching if you want to become a professional golfer. Can’t wait to continue my journey at this prestigious academy.”
Ruan Britz - Class of 2019 & 2020
“During my 16 months at African Turf Academy I have learnt so much, not to mention the experience I gained. I was fortunate to work at the Omega Dubai Desert Classics, 2020. This opened new opportunities to my future. I therefore highly recommend African Turf Academy to you as they offer you not only confidence and knowledge, but also great opportunities.”
Example Curriculum
Introduction
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Chapter 1 - Monitor the level of service to a range of customer
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- Identify internal and external customers
- The supply chain of the organisation
- Internal and external customer of work unit
- Ways of establishing rapport with customers and maintaining a professional relationship
- Explain the standards of customer service expected
- Implement service standards
- Methods to obtain customer feedback
Chapter 2 -Apply the organisation’s code of conduct
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- Apply the organisation’s code of conduct
- Components of the ‘moral compass’
- So how do we know what generally accepted standards of right and wrong are?
- Identify team members’ positions on the ‘moral compass’
- The role of a code of conduct in a work environment according to ethical principles
- Uphold the code of conduct within the work team
- Identify examples of deviations from the code of conduct
- Importance of reporting deviations
Chapter 3 - Conduct a structured meeting
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- Conduct a structured meeting
- Meetings and the Communication Process
- Managing Meetings
- Types of meetings
- Prepare for a meeting
- Identify the physical arrangement and attendees required for a meeting
- Creating a meeting objective
- Using an agenda
- Check the minutes of the previous meeting
- Conduct a meeting
- Techniques to deal with differing views during a meeting
- Use a technique to create progress in a meeting
- Using Group Meeting Norms / “Rules of Engagement”
- Dealing with Different Personalities in a Meeting
- Dealing with potential conflict in the meeting
- How to close a meeting
Final Integrated Summative Assessment
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after you enroll