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Business Management - LP 8 Performance management
Introduction
Welcome
Chapter 1 - The contribution of own responsibility area to the overall organisational strategy
The contribution of own responsibility area to the overall organisational strategy
Understanding the overall strategy of an organisation
Define the term “overall strategy”
Advantages and disadvantages of having / not having an overall strategy
The disadvantages of not having a business strategy
Identify the overall strategy of an organisation
The elements of the overall strategy that are relevant to own area
Balanced Scorecard
Establishing Priorities
Factor the organisation’s needs
Offer support to the organisation
Choose to influence others positively
Unify through excellence in ethics
Sharpen time-management skills
Communicate how area of responsibility aligns to the overall strategy
Role of the team in terms of the overall strategy
Explain the role of the team-to-team members
Utilise feedback mechanisms
Feedback mechanisms
Chapter 2 - Set performance goals and measures
Set performance goals and measures
Performance measurement
Performance management
Purpose of Performance Management
Performance Management Process
Performance reviews
The manager’s role
Performance goals
Importance of Key Performance Goals
Quantify performance measures
Performance Standards and Activities
Implementing Performance Standards
Chapter 3 - Formulate development plans
Formulate development plans
Analysing Development Needs
Development plans
Benefits of development planning
Formulate development plans
Chapter 4 - Monitor and evaluate performance
The Institute of Personnel Management
Performance Management Methods / evaluation techniques
Apply performance evaluation techniques
Measuring Competence
Record progress and update records
Conduct the Performance Review
Making Performance Judgements
Constructive, tactful, honest, respectful and focused feedback
Dealing with Poor Performance
Final Integrated Summative Assessment
Learning Programme 8: Performance management
Constructive, tactful, honest, respectful and focused feedback
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